Frequently Asked Questions
Everything you need to know about our authentic Spanish flavors and shipping.
How do you ensure the freshness of perishable items like chorizo and cheese?
All perishable items are shipped in insulated packaging with ice packs. We use expedited shipping methods to ensure your products arrive at the optimal temperature and maintain their authentic quality.
Where are your products sourced from?
We pride ourselves on authenticity. The majority of our products are imported directly from artisan producers across various regions of Spain, while our signature brand specialties are crafted using traditional Spanish recipes.
What is your shipping policy for nationwide orders?
We ship across the United States. Orders containing perishables are typically dispatched Monday through Wednesday to avoid weekend transit delays. Shipping costs are calculated at checkout based on weight and destination.
Can I return food items if I change my mind?
Due to food safety regulations, we cannot accept returns on perishable food items. However, if your order arrived damaged or if there was an error, please contact our customer service team within 24 hours of delivery for a resolution.
Do you offer gift cards or specialty gift baskets?
Yes, we offer digital gift cards and curated gift boxes featuring our most popular tapas, oils, and meats. These make perfect gifts for any food lover or for corporate gifting needs.
Are your products gluten-free or suitable for specific diets?
Many of our products, such as our tinned seafood and certain cured meats, are naturally gluten-free. Detailed allergen information and ingredients are listed on each product page to help you make informed choices.